Ledger.com/start — Official Setup Guide for Ledger Devices

A clear, security-first walkthrough to set up a Ledger hardware wallet, install Ledger Live, back up your recovery, and begin managing digital assets safely.

Introduction

This guide explains how to go from an unopened Ledger package to securely managing cryptocurrencies. It’s designed for first-time users and also serves as a concise reference for experienced users who want a checklist. We focus on secure procurement, initial device verification, Ledger Live installation, device initialization, recovery phrase handling, everyday operations (receiving, sending, updating firmware), and troubleshooting. The core security principle: private keys are generated and stored on the hardware device and should never be exposed digitally.

Purchase & verify

Always buy Ledger devices from the official shop or an authorized reseller. Counterfeit or tampered devices pose a significant risk. When your package arrives:

  • Inspect tamper-evident seals and packaging.
  • Check that included items match official documentation (device, USB cable, recovery sheet, quick start guide).
  • If packaging or seals look compromised, contact the seller and do not use the device.

Download Ledger Live (official)

Ledger Live is the official companion application for desktop and mobile. It helps you initialize the device, install currency apps onto it, add accounts, and view balances. To download:

  1. Open your browser and go to ledger.com/start. Type the address yourself rather than clicking a link from unknown sources.
  2. Choose the download for your platform (Windows, macOS, Linux, iOS, Android) and install the app.
  3. Only install Ledger Live from the official domain and verify TLS (the lock icon) in the browser. Avoid third-party mirrors and emailed installers.

If you are in an environment with a heightened threat model, consider verifying cryptographic checksums when Ledger provides them.

Initial device setup

With Ledger Live installed, follow these steps to set up your device:

  1. Launch Ledger Live and select “Set up a new device” or “Restore device” as appropriate.
  2. Connect your Ledger device using the supplied USB cable and follow on-screen prompts. Choose a PIN (6–8 digits recommended). Memorize it — do not write it on your recovery sheet.
  3. The device will generate a recovery phrase (commonly 24 words). Write each word, in order, on the supplied recovery card or a secure medium and double-check spelling and order.
  4. Confirm the phrase on the device when prompted. This ensures you recorded it correctly.
  5. Complete setup in Ledger Live and install the apps for the blockchains you need (Bitcoin, Ethereum, etc.).

Never store the recovery phrase digitally (no photos, screenshots, cloud notes). Anyone with access to the recovery phrase can steal your funds.

Recovery phrase & backups

The recovery phrase is the ultimate backup of your wallet. Treat it like the keys to a safe deposit box:

  • Write it down in order and store multiple physical copies in separate, secure locations if you wish.
  • Consider a metal backup plate for durability against fire, water, and time.
  • Optionally use a passphrase (advanced) to create a hidden wallet — note: if you lose the passphrase, funds in that hidden wallet are unrecoverable.
  • Never share your recovery phrase. Ledger or support staff will never ask for it.

Using your device: receive, send, and verify

Receiving funds

Generate a receive address in Ledger Live for the specific account. Always verify that the address displayed in Ledger Live matches the address shown on your Ledger device screen. Only share addresses you have verified on-device.

Sending funds

Create the transaction within Ledger Live and confirm the destination, amount, and fee on your Ledger device before approving. The device display is the final authority — malware on your computer cannot change what the physical device shows you for the signature.

Firmware updates

Keep device firmware up to date via Ledger Live. Firmware updates include security patches and compatibility improvements. Only update firmware through Ledger Live and verify the update prompts on the device display. Do not accept firmware updates from untrusted sources. If an update fails, follow the instructions provided by Ledger Live and consult official support channels.

Security best practices

  • Never type your recovery phrase into a computer or website — it should only be used on the device for restore operations.
  • Keep Ledger Live and your OS patched and updated.
  • Prefer a dedicated user account for crypto activities on desktop to reduce exposure to browser-based threats.
  • Use full-disk encryption (FileVault, BitLocker) to protect local data caches.
  • Verify any URLs, support pages, or emails claiming to be Ledger. Phishing is common — type domains yourself and use official support channels.

Troubleshooting

Common problems and remedies:

  • Device not recognized: Try another USB cable or port, unlock the device with your PIN, restart Ledger Live, and ensure no other apps are interfering.
  • Ledger Live errors: Update or reinstall Ledger Live from the official site and restart your computer.
  • Firmware issues: Follow Ledger Live’s instructions carefully. If uncertain, contact official support and avoid entering recovery information into unknown tools.
  • Suspected compromise: If you think the recovery phrase or device is compromised, generate a new device and recovery phrase on a known-clean machine and move funds to new addresses immediately.

Frequently asked questions

Q: Can I restore my Ledger on another device?
A: Yes — your recovery phrase can restore accounts on another Ledger device or compatible wallets that support the same seed standard (BIP39/BIP44).
Q: What if I lose my device?
A: If you have your recovery phrase, you can restore your accounts on a new Ledger device or other compatible wallet. Losing both device and phrase means the funds are unrecoverable.
Q: Will Ledger Live ever ask for my recovery phrase?
A: No. Ledger Live never requires you to type the recovery phrase into the app in normal operation. If any support request asks for your phrase, it is a scam.

Final notes

Setting up your Ledger device carefully and following the security practices above gives you a strong foundation for self-custody of digital assets. The device protects your private keys by keeping them offline and requiring physical approval for signatures. The weakest link is typically human error — treat your recovery phrase carefully, verify everything on-device, and use official resources from Ledger.com for downloads and support.

Open Ledger.com/start (official)